CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help! Send us an email at info@thesherellshop.com
FAQ
How do I place an order?
Orders may be placed via our online store. **Orders are typically processed within 2-3 business days.
Payment and Shipping
Payments are made via PayPal. You do not need to have a PayPal account in order to shop with us. You are able to check out as a guest by simply utilizing your credit or debit card. Orders are processed within 2-3 business days. Once shipped most domestic orders arrive within 3-10 business days depending on the efficiency of your local post office. International shipping may take up to 45 days depending on the country.
Returns & Refunds
If you are not satisfied with your purchase please email info@thesherellshop.com & return your item(s) within 3-5 business days from date of receipt. We will replace your item(s) once. If you are still not satisfied we will issue you a refund after the item(s) have been returned. **Please note items that are empty or have been used for more than just testing are NOT eligible for exchange or refund.
Can I use more than one discount code at checkout?
No.
Is my credit/debit card info stored?
No we do not maintain any payment info.
Do you offer wholesale (bulk) pricing?
Yes we offer wholesale pricing. Packages are customized to fit your needs. For specific inquiries please email info@thesherellshop.com or call our office 203-872-2940.
I want to start my own cosmetics line do you offer distribution?
Yes we offer distribution packages. Packages can be customized to fit your needs. For inquiries email info@thesherellshop.com or call our office 203-872-2940.
Do you test on animals?
No we operate an animal cruelty free work environment.
Do you offer sponsorships?
At this time we are NOT sponsoring any events.
Do you offer free product in exchange for blogger reviews?
We appreciate your interest, at this time we are not seeking blogger reviews.